Privacy Policy
At Warm Audio (referred to as "we," "us," or "our"), your privacy is a priority. We may ask you to register your personal information, including your name, address, telephone number, and e-mail address, when conducting online surveys, distributing e-mail newsletters, product registration, support services, and we recognize that it is our social responsibility to protect such personal information.
We retain personal data and any information concerning this Privacy Policy on servers located in Texas. This policy has been updated to comply with the Texas Data Privacy and Security Act (TDPSA) and outlines your rights as a consumer under this legislation.
By submitting your personal information to us, you understand and agree to accept the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, then please do not use this website and do not provide your personal information to us.
Warm Audio uses reasonable precautions to keep the personal information disclosed to us secure. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online from our users. Nevertheless, Warm Audio does not guarantee the security, accuracy or completeness of any such information or procedures. Our protection of personal information is based on the following principles.
1. Information We Collect
We collect personal information when you interact with our website and services. This may include:
Personal Identifiers: Name, email address, phone number, shipping and billing addresses.
Account Information: Username, password, purchase history, and other account-related details.
Payment Information: Credit card details, financial information, and payment history.
Usage Data: IP addresses, browser type, operating system, and website usage patterns through cookies or similar tracking technologies.
Geolocation Data: Information about your physical location, if you permit location services on your device.
2. How We Use Your Information
We use the personal information we collect to:
Provide and deliver the products and services you request.
Process and complete your transactions, including shipping and returns.
Respond to customer service requests and support needs.
Personalize your experience on our website and recommend relevant products.
Send you marketing communications, promotions, and updates (if you opt-in).
Comply with legal obligations, enforce our policies, and prevent fraud.
3. Legal Bases for Processing
We process your personal information under the following legal bases:
Performance of a Contract: To fulfill your requests and deliver the products and services you have ordered.
Consent: When you have given us explicit consent for specific uses, such as receiving marketing communications.
Legal Obligation: To comply with laws, including the TDPSA.
Legitimate Interests: For purposes such as improving our website, services, and user experience.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: Third-party vendors who assist in operating our website, processing payments, fulfilling orders, or providing customer service.
Legal and Compliance: If required by law, we may disclose your information to government agencies or other parties in connection with a legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
Retargeting Advertising: We may share your personal information with advertising networks and platforms to display targeted ads based on your browsing behavior on our site. You can manage or opt out of this type of advertising through your device or browser settings.
5. Your Rights Under the Texas Data Privacy and Security Act
As a Texas resident, the TDPSA provides you with several rights regarding your personal data, including the right to:
Access: You can request to know what personal information we have collected about you.
Correction: You may ask us to correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out of Sale or Sharing: You have the right to opt out of any sale or sharing of your personal data (though we do not sell personal data).
Portability: You can request a copy of your personal information in a machine-readable format.
To exercise any of these rights, please contact us at [Contact Information]. We will respond to your request within the timeframes required by the TDPSA.
6. Registration for a contest
If you register for a contest, your personal information will be maintained in accordance with the contest rules. Upon contest completion, the personal information which you submitted for the contest will be destroyed, unless otherwise provided in the contest rules.
Our use and disposition of any work you submit to us in accordance with a contest, including any original and copyright/copyrighted works, and your personal image, voice and other details will be governed by the contest rules.
One of our sources of personal data is from 3rd parties but only when the data owner has provided consent for this.
7. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, access controls, and secure payment processing protocols. While we strive to protect your information, no security system is foolproof, and we cannot guarantee absolute security.
8. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When your information is no longer needed, we will securely delete or anonymize it.
9. Cookies
A “cookie” is a small piece of data transmitted from a web server and stored on your computer. Although our web server can identify your computer by using a cookie, this allows you to efficiently access our web pages, and we shall not use it for any other purposes.
You can reject cookies to be stored on your computer via a browser setting, but in that case, the functions of our website may be partially limited for you.
Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or the Texas Data Privacy and Security Act. We will post any changes on this page and update the effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, your rights under the Texas Data Privacy and Security Act, or our data practices, please contact us at:
Mailing Address: 2120 Downing Lane, Leander, TX 78641